March Educational Meeting

March 17, 2020
10:00 AM MDT - 1:00 PM MDT
 Add to Calendar

PPA Event Center
2105 Decatur Street
Denver, CO 80211
Venue website

Go from Good to Great, from Great to Exceptional! It’s all about the Soft Skills.

Our soft skills are becoming increasingly more critical as emerging technologies like artificial intelligence, robotics, machine learning, and automation rapidly transform the business world.  Soft skills have often been overlooked and undervalued, but now are increasingly highly valued. Today, in such a fast-paced, competitive global economy, soft skills are critical. Soft skills, more specifically, Emotional Intelligence, is the “something” in each of us that is a bit intangible. Emotional Intelligence affects how we manage behavior, navigate social complexities, and make professional or personal decisions that achieve positive results. 

Emotional Intelligence is your ability to recognize and understand emotions in yourself and others and your ability to use this awareness to manage your behavior in professional or personal relationships. Whatever your role or level, you need to be able to collaborate, build trust, build relationships and influence people to be successful. Additionally, emotional intelligence plays an essential role in finding, attracting and retaining clients.

The focus of this presentation is to create awareness and offer some practical and straightforward guidance that will help you enhance the soft skills needed to have positive and productive work relationships. Also, these skills are necessary to help you communicate your ideas, strategies, and results more effectively.

Topics Covered in the presentation

  • Soft skills
  • Emotional intelligence
  • Self-awareness
  • Asking for feedback
  • Relationship building
  • Personal branding


John is the U.S. Records & Information Management Service Delivery Leader for Ernst & Young. He’s responsible for the management, strategy, special projects and daily operations across the U.S. He has more than 30 years of experience in customer service, people management, and building relationships. Prior to joining Ernst & Young, he worked for The Coca-Cola Company and The Home Depot.

John has been a member of ARMA since 2008. Active in the Dallas ARMA Chapter, he served multiple terms as the Chapter President and various roles on the Chapter Board. He is currently serving on the ARMA Southwest Region Board as the Chapter Advisor for Marketing and Membership.

John has been personally committed to supporting the Greater Dallas community by participating in community organizations such as United Way, Boys & Girls Club, Big Brothers Big Sisters, Junior Achievement and the Development School for Youth (DSY) Project of Dallas.

In addition, he is a nationally recognized speaker on soft skills and emotional intelligence. Most recently, he was the closing keynote speaker for the 2019 ARMA InfoCon Leadership Summit. He serves on the board for the Dallas/Fort-Worth National Association of Black Accountants (NABA) as the Co-Chair for Student Relations and is actively involved with Ernst & Young’s employee resource networks, supporting the firm’s diversity and inclusiveness business strategies.





A very special thank you our monthly Educational Meeting Silver Level Business Partner Sponsor!